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Common queries answered

Frequently asked Questions

Once you’ve placed your order, the arrival time can vary based on your location and the specific items you’ve purchased. Typically, your order should arrive within the standard delivery times listed for your region, but please check the shipping confirmation for the most accurate estimate.

You can return any product, even if you simply change your mind, within 15 days from the date of delivery.

To change your shipping address, you can update your details in your account settings before your order is dispatched. If your order is already on its way, it’s best to contact our customer support directly to see if a change is possible.

After placing your order, you can track its status by logging into your account and visiting the order history section. You’ll also receive a tracking link in your shipping confirmation email.

Our customer support team is ready to assist you with any inquiries or issues you might have! You can reach out to them through the contact form.

If you order multiple items, we aim to consolidate your purchases into a single package. However, the availability of all items at the time of shipping can affect whether items are sent together or separately.

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Free Shipping

On all orders above R5000

Easy 15 days returns

Return within 15 days from the date of delivery

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PayFast / PayFlex / MasterCard / Visa

New Website

Dear Valued Customers,

We’re thrilled to announce the launch of our newly redesigned ecommerce website! However, as part of this upgrade, we regret to inform you that your order history is temporarily unavailable. Please rest assured that we are diligently working on restoring this information, and you will soon have access to your complete order history.

We understand the convenience of having your past orders at your fingertips, and we sincerely apologize for any inconvenience this may cause. Your satisfaction is our top priority, and we’re committed to ensuring a seamless transition during this process.

In the meantime, if you have any questions or concerns regarding your past orders or any other queries, please don’t hesitate to reach out to us at [email protected]. Our dedicated support team is here to assist you.

Thank you for your patience and understanding as we work to enhance your shopping experience.